We understand the importance of your purchase and strive for complete satisfaction.

Return Window:
Return requests can be made within 7 days of delivery.

Eligibility:

• A full uncut unboxing video is mandatory for all return claims.
  
  

• The product must be untampered and in original condition.
  
  

• Custom PCs are non-returnable unless damaged in transit or DOA.
  
  

Return Shipping Costs:
Customers are responsible for return shipping charges.

Exclusions:
Returns will be rejected if the product is tampered with or no unboxing video is provided.

Replacement Policy:
Verified defective or damaged parts will be replaced by CTRLbay. Components must be shipped to CTRLbay by the customer.